Retail Gateway Units
This material helps learners to provide excellent customer service, assist customers to buy goods and understand customer behaviour and buying patterns.
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Unit
|
Level
|
Version
|
Credit
|
Description
|
|
56
|
1
|
5
|
2
|
Attend to customer enquiries face to face & on the telephone
|
|
57
|
2
|
5
|
2
|
Provide customer service
|
|
62
|
2
|
4
|
2
|
Personal presentation
|
|
406
|
2
|
2
|
4
|
Maintain & take care of stock
|
|
11938
|
1
|
2
|
2
|
Assist customers to select goods face to face
|
|
11941
|
2
|
2
|
2
|
Build rapport with customers
|
|
11962
|
1
|
2
|
2
|
Filling shelves
|
|
11966
|
2
|
2
|
2
|
Count stock
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|
11971
|
1
|
2
|
3
|
Use safe work practices in a retail outlet
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|
11978
|
1
|
1
|
2
|
Maintain housekeeping in retail or wholesale outlet
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|
12008
|
2
|
2
|
6
|
Sell goods or services in a retail or distribution environment
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|
19583
|
2
|
1
|
4
|
Demonstrate knowledge of products in the retail or distribution environment
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A testimony for each assessment would have to be signed by a Supervisor or Manager. The Supervisor or Manager would assess/verify the student performance against the performance criteria set out in the assessment material. Once completed the whole assessment package is returned to Skills4Work for marking and awarding of the credit value of the unit standard/s.
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