Customer Service Gateway Units
This material helps learners to provide excellent customer service and assist customers to buy goods.
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Unit
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Level
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Version
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Credits
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Description
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56
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1
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5
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2
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Attend to customer enquiries face to face & on the telephone
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57
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2
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5
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2
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Provide customer service
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58
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1
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4
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2
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Complete a sales transaction in a given situation
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62
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2
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4
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2
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Personal presentation
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A testimony for each assessment would have to be signed by a Supervisor or Manager. The Supervisor or Manager would assess/verify the student performance against the performance criteria set out in the assessment material. Once completed the whole assessment package is returned to Skills4Work for marking and awarding of the credit value of the unit standard/s.
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